Shipping Policy

1. Shipping Eligibility

We offer shipping services to most locations where our products are available for purchase. We reserve the right to restrict shipping to certain locations due to legal restrictions, logistical limitations, or other factors beyond our control. If shipping is not available to your selected delivery address, we will notify you at the time of order placement, and you may choose to cancel your order (with a full refund if payment has already been processed).
To be eligible for shipping, your order must meet the minimum order requirements (if applicable) specified on our shop. Orders that do not meet these requirements may be subject to additional shipping fees or may not be eligible for shipping until the minimum order amount is met.

2. Shipping Methods and Fees

2.1 Shipping Methods

We cooperate with trusted logistics partners to provide a range of shipping methods to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping methods for your order will depend on your delivery address, the size and weight of the products, and other order-specific factors. You may select your preferred shipping method at the time of checkout.

2.2 Shipping Fees

Shipping fees are calculated based on the shipping method selected, the delivery address, the size and weight of the package, and any applicable taxes or duties. The total shipping fee for your order will be displayed clearly at the time of checkout, before you confirm your purchase. We may offer free shipping promotions from time to time, which will be subject to specific terms and conditions (such as minimum order amount or eligible locations) outlined in the promotion.
All shipping fees are non-refundable, unless the shipping delay or failure is caused by our error (e.g., incorrect order fulfillment, shipping to the wrong address provided by us) or the package is lost or damaged during transit (subject to our claims process).

3. Order Processing and Delivery Timeframes

3.1 Order Processing

All orders are processed within a reasonable timeframe after payment is confirmed. Order processing time typically includes verifying payment, checking product availability, packaging the products, and preparing the package for shipment. Processing times may vary depending on order volume, product availability, and other factors (such as holidays or special events). We will notify you if there is any significant delay in processing your order.

3.2 Delivery Timeframes

Delivery timeframes are estimates only and begin after your order has been processed and shipped. The actual delivery time will depend on the shipping method selected, the delivery address, and any unforeseen circumstances (such as weather conditions, customs delays for international orders, or logistical disruptions).
  • Standard Shipping: Estimated delivery within [X] to [Y] business days (excluding weekends and holidays) after shipment.
  • Expedited Shipping: Estimated delivery within [A] to [B] business days after shipment.
  • Express Shipping: Estimated delivery within [C] business day(s) after shipment (available for select locations only).
We are not liable for any delays in delivery caused by circumstances beyond our control, including but not limited to delays by logistics partners, customs hold-ups, natural disasters, or transportation disruptions.

4. Shipping Tracking

Once your order has been shipped, we will send you a shipping confirmation email (or notification via your preferred contact method) containing a unique tracking number. You can use this tracking number to monitor the real-time status of your package through our shop’s tracking page or the logistics partner’s official website.
If you do not receive a tracking number within a reasonable timeframe after your order is processed, please contact our customer service team for assistance. Please note that tracking information may take 24-48 hours to update after the package has been shipped.

5. International Shipping

For international orders, additional terms and conditions apply:
  • Customs Duties and Taxes: You are responsible for paying all applicable customs duties, taxes, and other fees imposed by the destination country/region. These fees are not included in the product price or shipping fee and are collected by the customs authority or logistics partner at the time of delivery. We are not responsible for calculating or collecting these fees, and we cannot predict the exact amount you may be required to pay.
  • Customs Clearance: We will provide all necessary documentation (such as commercial invoices) to facilitate customs clearance. However, customs clearance times may vary by country/region and are beyond our control. Delays in customs clearance may extend the total delivery time.
  • Prohibited Items: You are responsible for ensuring that the products you purchase are not prohibited or restricted by the customs laws of your destination country/region. We reserve the right to cancel any international order if the products are prohibited or restricted in the destination country/region.

6. Package Delivery and Inspection

The logistics partner will attempt to deliver your package to the shipping address provided at the time of order placement. If no one is available to receive the package, the logistics partner may leave a delivery notice (for you to pick up the package at a designated location) or attempt redelivery at a later time, depending on the local logistics policies.
You are responsible for inspecting the package and its contents immediately upon delivery. If the package is damaged, opened, or missing items, please notify the delivery driver (if present) and contact our customer service team within 7 business days of delivery. You may be required to provide photos or other evidence of damage or missing items to process your claim.
Risk of loss or damage to the products passes to you upon delivery. We are not liable for any damage, loss, or theft of the package after it has been delivered and signed for (or left at the shipping address with your consent).

7. Lost or Missing Packages

If your package is marked as delivered by the logistics partner but you have not received it, please first check your shipping address, surrounding areas (such as mailboxes, porches, or neighbor’s houses), and contact the logistics partner for further information. If you still cannot locate the package, please contact our customer service team within 14 business days of the estimated delivery date.
We will investigate the status of the package with the logistics partner. If the package is confirmed lost, we will offer you a full refund, free replacement, or reshipment (at our discretion), provided that the loss is not caused by an incorrect shipping address provided by you, fraud, or other circumstances beyond our control.

8. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our shop (online or offline). Your continued use of our shipping services after any modifications indicates your acceptance of the updated Shipping Policy. We encourage you to review this Shipping Policy regularly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Shipping Policy, your order’s shipping status, or any shipping-related issues, please contact our customer service team through the channels provided in our shop. We will be happy to assist you and address any issues you may have.